Returns
If you’re not completely satisfied with your purchase, you may return it for a refund up to 30 days from the invoice date. A 15% re-stocking fee will apply just to cover our material & labor cost for inspection, re-boxing and preparation of product returned for resale. Upon receipt, a credit invoice will be issued to your account, excluding shipping costs incurred from the original order. All stock items are eligible.
What is the SimPro Return Process?
- Complete one of our online return form;
- A customer service representative will confirm your return with a Return Merchandise Authorization (RMA) number.
- Upon authorization, re-package the product and ship it back to ZPC. You are responsible for the shipping cost.
- Once the merchandise has been received by SimPro, a credit will be issued to your account, excluding shipping and handling costs incurred on the original order. You will be notified when the credit invoice has been processed.
Online Return Form
If you’re not completely satisfied with your purchase, you may return it for a refund up to 30 days from the invoice date. All stock items are eligible. A 15% re-stocking fee may apply just to cover our material & labor cost for inspection, re-boxing and preparation of items returned for resale. Upon receipt, a credit invoice will be issued to your account, excluding shipping costs incurred from the original order. All stock items are eligible.
We would like to discuss your needs personally either by email or phone.
Please contact us for more information.
1-800-245-9289
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